Refund Policy
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully.
1. Return Eligibility
- You may request a refund for most items within 14 days of receiving your order.
- To be eligible for a return, the item must be in the same condition you received it, unused, and in its original packaging. Certain categories like perishable goods, digital products, and personalized items may not be eligible for return.
- Items that are damaged, defective, or incorrect due to our error are eligible for a full refund or replacement.
2. Non-returnable Items
- Certain items cannot be returned, including:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Health and hygiene-related products (if the packaging has been opened)
3. Refund Process
Once your return is received and inspected, we will notify you about the approval or rejection of your refund:
- Before a refund processes is started , contact the manufacture of the product. Get a file number or case number and add it to your email.
- As well as attach some feedback about your experience with the manufacture . Ypur satisfaction is important to Lucirina.
- If approved, the refund will be processed and a credit will automatically be applied to your original payment method within 5-7 business days
- You will receive an email notification when the refund is issued.
4. Late or Missing Refunds
If you haven’t received a refund within the expected timeline:
- Check your bank or credit card account again.
- Contact your payment provider as there may be a processing delay.
- If you have done all of the above and still haven’t received your refund, please contact us.
5. Shipping
- Return shipping costs for non-defective items will be the responsibility of the customer.
- We will cover the cost of return shipping for defective, damaged, or incorrect items sent due to our error.
- For certain items, we may provide a pre-paid return shipping label.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact our support team.
7. Release of Liability
By purchasing products from our website, you agree to release and hold us harmless from any liability arising from the use of those products, including but not limited to:
- Product Wear and Tear: Normal wear and tear of products over time, including deterioration due to regular use.
- Misuse and Improper Use: Any damage or issues arising from improper or unauthorized use, modification, or alteration of the products.
- Personal Injury or Property Damage: Any personal injury, death, or property damage caused by the use, misuse, or malfunction of the products, including injuries due to failure to follow safety guidelines or instructions provided with the product.
- Failure to Follow Instructions: Losses or damages resulting from failure to adhere to product instructions, safety warnings, or recommendations for proper usage and maintenance.
We do not assume any responsibility for indirect, incidental, punitive, or consequential damages. You expressly acknowledge and agree that our maximum liability, if any, will be limited to the purchase price of the product.
8. Limitations of Liability
We are not liable for any indirect, incidental, special, or consequential damages arising from your use of any product purchased through our website. This includes, but is not limited to, damages for loss of profits, personal injury, or failure of the product to meet your expectations.
This release of liability applies to the fullest extent permitted by applicable law.
For more information or assistance with returns and refunds, please contact us at:
