Product Description

Introducing the Ultimate Comfort and Safety Solution for Your Furry Friend

Are you looking for a safe and comfortable way for your small dog or cat to reach their favorite high spots? Look no further! Our Eco-Friendly 2-Step Pet Stairs is the perfect addition to your pet’s routine, ensuring their safety and comfort while enhancing your home’s aesthetic.

Product Features

Crafted with high-quality PP and TPE materials, these stairs are robust and eco-friendly. Available in vibrant colors like blue, pink, gray, and orange, these stairs add a touch of style to any room. The non-toxic and odorless construction ensures the safety and health of your pet, while the double-layer structure provides extra support and stability. The wider design and 50° non-slip angle make each step secure and comfortable for your pet.

When to Use

Ideal for small-sized pets, these stairs are perfect for helping your furry friend climb onto high beds, couches, or other elevated areas. They are especially beneficial for pets with mobility issues, elderly animals, or those recovering from an injury. The removable design makes it easy to adjust the stairs to different heights and clean them effortlessly.

What Makes Our Product Special?

Our product stands out with its anti-tilting structure and thickened anti-slip strips, ensuring maximum safety for your pet. The separable design not only adapts to various heights but also facilitates easy cleaning. We prioritize your pet’s safety and your peace of mind.

Product Benefits

Eco-friendly and safe materials, ensuring a healthy environment for your pet.
Versatile design suitable for various pet sizes and needs.
Easy-to-clean, detachable steps for convenient maintenance.
Enhanced stability with anti-tilting structure and wider steps.
Aesthetic appeal with multiple color options to match your home decor.

Take the Next Step in Pet Care

Upgrade your pet’s life with our Eco-Friendly 2-Step Pet Stairs. Perfect for small dogs and cats, these stairs offer the ultimate blend of safety, convenience, and style. Click ‘Add to Cart’ now and give your furry friend the comfort and independence they deserve!

Shipping & Delivery

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	5-20 Business days
Canada, Europe	5-20 Business days
Australia, New Zealand	5-20 Business days
Central & South America	5-25 Business days
Asia	5-20 Business days
Africa	5-25 Business days

*This doesn’t include our 1-3 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of lucirina.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of lucirina.com.

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Refunds & Returns

Order cancellation

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of lucirina.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://lucirina.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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